Ensuring customer satisfaction has always been our utmost priority. Our primary goal is to assure that customer shipments are delivered safely and within the allotted time interval.

Our team closely monitors all packages from dispatch until their successful delivery to customers. We hope to build trust and bring smiles to our customers’ faces with each delivered order.

Shipping Process & Procedure

The products(s) are thoroughly examined at by us before they are dispatched to our customers. We carry out timely delivery of these shipments using 3rd party courier services that deliver orders to customers on our behalf.

Shipping Charges:

The total shipping charges are calculated at the checkout page. The shipping charges vary depending on the product’s weight and size as well as on the selected shipping option. Shipping charges will change with each additional item that is added to your cart. Customers can save more on shipping by increasing their basket size instead of making single item orders.

Delay Reasons:

The estimated delivery window provided by novokicks.com reflects the most standard delivery. However, some orders may occasionally be subject to longer transit time caused by:

•  Bad weather
• National holidays or festivals
• Natural calamities
•  Massive breakout of disease.
•  Other unforeseen circumstances

Shipment Tracking:

All shipments can be tracked using the Order Id number on our tracking page.

Feel free to contact our support team for further assistance.