Privacy Policy

Last Updated: August 24, 2026

At NOVO KICKS, accessible through novokicks.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using novokicks.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and purchase information

  • Products, sizes, and preferences associated with your orders

  • Messages or information provided when contacting customer support

We may also automatically collect certain technical information when you use our website, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interaction and usage information

  • Cookie and similar technology identifiers

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Confirm orders and provide order status updates

  • Process returns, exchanges, and refunds

  • Communicate with you regarding your purchases

  • Provide customer support

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products, and services

  • Analyze website traffic and customer behavior

  • Personalize your shopping experience

  • Send promotional or marketing communications where permitted

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment service providers.

Where payment card processing is handled by an external payment provider, NOVO KICKS does not directly store your complete card details. Payment providers may collect and process information according to their own privacy policies and security procedures.

4. Order and Delivery Information

To complete your order, we may share necessary information such as your name, phone number, address, and order details with shipping companies, couriers, fulfillment partners, or other service providers involved in delivering your order.

These parties receive only the information reasonably necessary to provide their services.

5. Cookies and Similar Technologies

novokicks.com may use cookies and similar technologies to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Maintain shopping-cart functionality

  • Understand how visitors use the website

  • Measure website and advertising performance

  • Improve website functionality

  • Provide relevant advertising

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Analytics and Advertising

We may use third-party analytics and advertising services, including services provided by companies such as Google and Meta, to understand website usage, measure advertising performance, and improve our marketing activities.

These services may use cookies, pixels, or similar technologies to collect information about your interaction with our website and advertisements.

Information collected by these third parties is also governed by their respective privacy policies.

7. How We Share Your Information

We do not sell your personal information.

We may share information when necessary with:

  • Payment processors

  • Shipping and courier companies

  • Website hosting providers

  • Technology and infrastructure providers

  • Customer service providers

  • Analytics providers

  • Advertising and marketing platforms

  • Professional advisers where necessary

  • Government or regulatory authorities when legally required

We may also disclose information where reasonably necessary to protect our rights, customers, website, or business against fraud, abuse, or unlawful activity.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no online system or method of electronic storage can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain transaction and accounting records

  • Handle returns, exchanges, disputes, or warranties

  • Prevent fraud

  • Meet applicable legal or regulatory obligations

Information that is no longer required may be deleted, anonymized, or securely retained where required by law.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request:

  • Access to personal information we hold about you

  • Correction of inaccurate information

  • Updating incomplete information

  • Deletion of certain personal information

  • Withdrawal of marketing consent

  • Objection to or restriction of certain processing activities

Certain information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

11. Marketing Communications

If you receive promotional communications from NOVO KICKS, you may request to stop receiving them at any time through the unsubscribe method provided in the communication or by contacting us.

Transactional communications relating to existing orders, delivery, payments, returns, exchanges, or customer service may still be sent when necessary.

12. Third-Party Links

Our website may contain links to websites or services operated by third parties.

NOVO KICKS is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website is intended for general e-commerce use and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate authorization where such authorization is required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any updated version will be published on novokicks.com, and the Last Updated date at the top of this page will be revised accordingly.

15. Contact Us

If you have questions regarding this Privacy Policy or would like to submit a privacy-related request, please contact NOVO KICKS through the contact methods provided on novokicks.com.