Refund Policy

What is the NOVO KICKS Refund Policy?

NOVO KICKS guarantees the processing of eligible refunds within 14 working days after the returned item is received at our warehouse and successfully passes the required quality inspection.

Refunds may take up to 14 working days to be processed after we receive the returned product.

Any approved refund will be calculated based on the actual amount paid for the product. If the item was purchased during a promotion, sale, or with a discount code, the refund amount will be limited to the final amount actually paid.

Once a refund has been successfully processed by NOVO KICKS, the amount may take an additional 7–14 working days to appear in your bank account, depending on your bank or payment provider.

For prepaid orders, refunds are returned through the eligible original payment method or may be issued as store credit / gift card, where applicable.

How Do I Get Refunded If I Paid by Credit or Debit Card?

If your order was paid using a credit or debit card, the approved refund will be returned to the same card used to complete the original transaction.

After NOVO KICKS processes the refund, your bank may require approximately 7–14 working days for the amount to appear in your account.

Processing times are controlled by the issuing bank or payment provider and may vary.

Do I Pay Shipping Fees?

Standard Returns

For eligible returns of non-defective products, including returns due to a change of mind:

  • The original shipping fee is non-refundable.
  • Any applicable return shipping fees may be deducted from the final refund amount.

Wrong or Damaged Products

If you received:

  • A wrong product;
  • A damaged product;
  • A defective product; or
  • An item different from the one you ordered,

no return shipping fees will be deducted from your refund once the claim is approved.

The issue must be reported within the period specified in the NOVO KICKS Returns & Exchange Policy.

Can I Pay Using Vodafone Cash?

Yes. Where available during checkout, you may place an order using Vodafone Cash Wallet.

Payment methods available may vary depending on the checkout options currently offered on novokicks.com.

How Will I Be Refunded If I Paid Using Vodafone Cash?

If you paid using Vodafone Cash, the approved refund may be transferred back to the applicable Vodafone Cash Wallet.

Where available, you may also be offered the option to receive the amount as NOVO KICKS store credit or a gift card.

The available refund method will be confirmed when your refund request is processed.

If I Paid Cash on Delivery, Can I Receive My Refund Through Vodafone Cash?

Yes.

For eligible Cash on Delivery (COD) orders, the approved refund may be transferred to a Vodafone Cash Wallet.

You may be required to provide a valid Vodafone Cash number when your refund is being processed.

NOVO KICKS is not responsible for delays or failed transfers resulting from incorrect wallet information provided by the customer.

Refund Processing Conditions

A refund will only be processed after:

  1. A valid return request has been submitted.
  2. The returned item has been collected and received at our warehouse.
  3. The item successfully passes our quality control inspection.
  4. The return is approved according to the NOVO KICKS Returns & Exchange Policy.

Products that do not meet the return conditions may not qualify for a refund.

Promotional Orders and Discounts

If your order was purchased using:

  • A promotional offer;
  • Discount code;
  • Sale price;
  • Bundle discount; or
  • Any other price reduction,

your refund will be based on the actual amount paid, not the product’s original retail price.

If returning part of an order changes the eligibility of a promotion, bundle, or discount, the refund amount may be adjusted accordingly.

Gift Cards and Store Credit

Where a refund is issued as a NOVO KICKS gift card or store credit, the applicable value and usage conditions will be communicated to you when the refund is issued.

Gift cards and store credit cannot normally be converted into cash after issuance unless required by applicable law or specifically approved by NOVO KICKS.

Refund Delays

After NOVO KICKS processes your refund, delays caused by:

  • Banks;
  • Card issuers;
  • Payment gateways;
  • Mobile wallet providers; or
  • Other financial institutions

are outside NOVO KICKS’ direct control.

If the normal processing period has passed and you have not received your refund, please contact your bank or payment provider first and then contact NOVO KICKS customer support through novokicks.com if further assistance is required.

Contact Us

For questions regarding refunds, returns, or payment-related issues, please contact NOVO KICKS customer support through novokicks.com.